All transport operated by Expertransfers.com " is subject to the following Terms and Conditions , hereinafter ("Terms" ) . By accepting these Terms , you acknowledge and agree to be bound by the conditions of use below, and any future revision and additions, as published in : www.Expertransfers.com/terms . By agreeing to these Terms of Service, it confirms that you understand how our service works.
1.1. Bookings for transfers in general, are only valid for the date, time and number of passengers specified in the coupon generated by the website. Expertransfers.com is not responsible for the reservation or expenses incurred as a result of customer’s mistakes. If changes were required in the reservation, the customer must give notice to Expertransfers.com and make sure that they receive their updated coupon. All changes are subject to additional charges. It is responsibility of the customer to verify the coupon of reservation before the pick up.
1.1.1. Any change that haven’t been informed and / or confirmed by the main office of Expertransfers.com, and reflected in an updated coupon showing the new data is considered invalid. If the coupon information does not match what the client tells to representative (more passengers trying to board, wanting to go to a different destination, have a different date of arrival , etc. ) driver may refuse to provide the service, or alternatively, charge an extra amount of money .
1.1.2. Changes made with the representative does not count as valid unless there is confirmation from the main office, which can be reached by email or telephones shown on the website.
Expertransfers.com will not be responsible for errors in services that are generated from unconfirmed changes by the main office and if this occurs, the reservation will lose the right to any refund or compensation.
1.2. The reservations that are made for departure transfers with the airport as destination, are guaranteed for the customer to arrive on time for their flight based on departure time of flight indicated and the location of their hotel. In case that the customer selects a different pick up time from the one recommended by the system, they do so at their own risk and are no longer eligible for a refund of time delays, after the 15 minutes window, or for reimbursement of the resulting costs.
1.3. The vehicle should arrive within the 15 minute window from the time indicated in your coupon . It is your responsibility to be ready and waiting at a visible point of pickup, at the time shown on your voucher and to stay in that place during and until the end of the 15 minute window. If the client fails to do so, he/she may inhibit our ability to provide service, which can result in forfeiture of the fee paid . In the same way, the driver has responsibility to wait for the client 15 minutes after the pick up time indicated on the voucher ; if the client does not arrive on schedule, or the extension of 15 minutes, the no-show will be applied and all rights for refund will be lost. The customer will receive several emails that the vehicle was waiting in the pick up point.
1.3.1 In case that a service cannot be provided as booked due to natural unexpected events, including but not limited to: earthquakes, floods, volcanic eruptions, fire, cyclones, hurricanes, terrorist attacks, etc. Expertransfers.com is not responsible to refund any amount to the customer and is able to change the service plans if the life of any team members is at risk and/or if the Operation is being seriously affected. Expertransfers.com has the responsibility to inform the customer in a timely manner that the service is not going to be provided through the provided contact phone numbers, email, or any other contact via available. Expertransfers.com and the customer can reach to an agreement, if possible, to compensate the unfortunate events. This will not be considered a service cancellation by the company and neither considered a No Show by the customer.
1.4. It is customer's responsibility to check his/her email for any service updates or any additional information required , this in order to provide our customers with a quality service and to keep the right for reimbursement if any mistake from our part happen; any questions the client may have, can be answered by calling the telephone numbers shown on Expertransfers.com website.
1.4.1. Reservations made in advance for arrival at the airport does not guarantee that a van will be waiting on the parking lot at the arrival time; due to security considerations, most airports do not allow us to have vans lined at the sidewalk/parking lot. However, we have vans assigned to each service, waiting outside the the airport, just minutes away. A company representative will be responsible to assist you from the time of arrival until the end of the service. Waiting times for pickup from the airport terminal may vary from one city to another.
For shared services in which the waiting time is greater than expected, the customer must wait the neccessary time to take their service; if they decide to take an alternative transport , Expertransfers.com takes no liability to reimburse the amount paid at time of booking, nor to cover the additional expenses caused by their decision.
1.5.Last minute reservations.
Last-minute bookings are reservations made less than 24 hours (according to the destination local time) before the requested pick-up time. We can’t guarantee service availability or timely service for last-minute bookings. The availability will depend on a variety of conditions, including pickup location, destination and the current availability of vehicles. These reservations may result in a longer waiting time at the airport and changes in the cancellation policy.
1.5.1. If the service is booked less than 24 hours prior to pick and Expertransfers.com could not confirm the availability of vehicles for service, the customer will be notified by email that the service has been cancelled and the amount paid will be refunded.
1.6. No Show.
The No Show occurs when the operator can’t find the customer at the designated meeting point for pick up and Expertransfers.com can’t locate the client for further instructions using the contact details provided within a reasonable period of time; this with the intention of not putting other passenger’s transfers or the rest of the operation in danger.
1.6.1. In the case of arrivals, the client will have two hours from the time his flight lands to report any unusual situation, which may cause a delay or an emergency, if after two hours the customer has not contacted the representative at the Airport, reported Expertransfers.com anything, or responded to attempts of contact by Expertransfers.com, No Show will be applied and the customer will lose the right to refund. The No Show will be notified via email. If the client does not appear at the arrival in the airport, the driver will ask the airline of the arrival if he was on that plane. In case it's a no, the reservation will be definitely No Show and the client will receive an email.
2.1. The rates established in our website include tolls, taxes and other fees; the only amount not included in rates is the tip to driver, the amount of this incentive is under your consideration and is not mandatory.
2.2. Private Transfers Rates shown on the website are only valid if the desired service is reserved at the time, and the booking is confirmed, otherwise prices may vary. A reservation is considered confirmed when the customer has received both confirmation voucher showing details of the transfer and a notification that payment has been made. It is responsability of the client to review that the email confirmation is all correct. In case of reservation of Shared Service, it has to be 48 hours in advance, if the client wants to book a shared service on that 48 hours, the client must call the company or send an email for availability.
2.3. Additional stops.
Customers wishing to add an additional stop, should request it at the moment of booking in the Comments Section or by contacting the main office, prior to arrival. Stops are subject to availability and may result in additional charges.
Customers must pay at the time of booking to secure the reservations. All charges are processed at the time of booking, the accounts are billed after the reservation is completed and bookings are refundable under the terms indicated in the cancellation policy cited below. We definitely do not accept payments in cash.
The customer will have 7 days counting from the day that service was provided, to request a refund if the service, for some reason, wasn’t of his/her satisfaction; the request will be evaluated by Expertransfers.com. Failure to request a refund within 7 days, Expertransfers.com will be forced to deny the right to request a refund. Refund takes from 5 to 15 days to be transfer to the client's account.
2.6.1 In specific cases, the refund will be made through a payment platform different from the one used by the customer upon booking.
In case a customer wants to cancel a trip, it must be done 48 hours before pickup time (according to local time at destination) to receive a refund.
· If reservation is cancelled with less than 48 hours before the service time, Expertransfers.com will not provide a refund.
· If the customer makes the booking cancellation more than 48 hours before the service time, the paid amount will be refunded in full.
· Last minute bookings and those made with less than 48 hours lapse, between the time of reservation and arrival time (according to local time at the destination), are not refundable under cancellation.
2.7.1. If the transfer is cancelled by Expertransfers.com, customer will be notified via email and will be reimbursed the full amount paid for the service.
2.7.2. Flight cancellations and delays due to airlines.
Reservations affected by airline delays and cancellations can qualify for a refund or an itinerary change as long as the customer contact Expertransfers.com by telephone, on the website or by email ; the lack of contact with Expertransfers.com at the right time can be considered abandonment of booking and may result in the loss of amount paid .
The customer is responsible for providing precise information at the time of booking. When information about the journey is provided, customer agree that the information is accurate. Expertransfers.com will not be responsible for the mistakes made by customers during the booking, so if Expertransfers.com do not provide a service according to their quality standards or do not provide any type of service due to error by the customer, the right to reimbursement of amount paid is lost. Therefore it is your responsibility to verify the information contained on the coupon generated by the website at the time of booking, to make sure everything is correct.
At the time of booking, the website generates a confirmation coupon, which is sent to the email provided by the customer; this message contains full details of the reservation made. Also, Expertransfers.com may send messages before, during and after the trip as a reminder of the services that were/will be provided. It is responsability of the client to verify that all the information of the coupon is correct in the confirmation emails.
Expertransfers.com and its partners are not responsible for considerable delays in the expected arrival time due to traffic conditions, weather, road, or any other unforeseen circumstances . In such conditions, Expertransfers.com reserves the right to cancel and refund reservations, before the scheduled pickup.
6.3. Travel Times.
The shared services normally take longer than expected, as customers wait for other passengers who also asked the same service. Besides being affected by other passengers who share the journey, this service depends on geography, weather conditions, time of day and traffic conditions. Because of these variables, we can’t provide an exact travel time.
6.4. Service Notifications.
Sometimes there can be delays and changes in normal operations due to severe weather and traffic incidents. Whenever is possible Expertransfers.com will notify the customer in advance these unforeseen changes.
6.5. Limitations on compensation after a service failure.
When it is determined it was company’s fault, customers can receive a compensation in the form of a partial or full refund, through other means. In most cases where alternative transportation is taken and the customer pays for this extra service , we will refund the difference paid by the alternative mode of transportation , but not the cost of the original reservation made. In order to do this, customer should prove such payments with notes , invoices or any convincing evidence showing that the extra payment was made.
Refunds will be made through our payment platforms; the refund process may take approximately 7 to 10 business days, depending on the fiduciary institution to which you are enrolled, since some are slow to reflect the refund.